Registration and profile

1. Do I need to register to place an order?

No, you can place an order without registration. However, registration gives you access to order history, faster shopping and address saving.

2. How do I create an account on the site?

Open the "My Profile" menu and follow the steps to register. You will receive a confirmation email after successfully creating an account.

 

3. What should I do if I have forgotten my password?

Select "Forgot Password" on the login page and enter your email address. You will receive a link to reset your password.

 

4. Can I edit my profile details?

Yes, once you are logged in, you can edit your name, address, password and other details from the My Profile menu.

 

Payment and delivery

6. What payment methods do you offer?

We offer two payment methods:

  • Payment on delivery upon delivery

  • Bank transfer - the order is sent after the amount is credited to our account.

  • Payment by credit/debit card
7. When will my order be shipped?

Orders are processed on working days from 09:00 to 17:00. In case of cash on delivery orders are sent immediately, in case of bank transfer - after receipt of payment.

 

8. What are the delivery times?

Deliveries are usually made within 1 to 3 working days by courier company. In case of delay, we will contact you promptly.

 

9. Can I track my order?

Yes, after shipping you will receive a tracking number from the courier company by email or phone.

 

10. Do you offer delivery outside Bulgaria?

We offer delivery throughout Bulgaria and Europe

Return and exchange

11. Can I return a purchased product?

Yes, you have the right to return a product within 14 days of receipt if it has not been used and is in its original packaging.

 

12. How does the return work?

Contact us via email or phone to request a return. We will send you instructions and a return address. Shipping costs are the responsibility of the customer unless the return is due to our error.

 

13. Can I replace a product?

Yes, you can request an exchange if the product you want is available. Replacement will be made upon receipt and inspection of the returned item.

 

14. When will I get my money back on return?

The amount will be refunded in the same way as the payment was made, within 14 days after acceptance of the returned goods.

 

15. What should I do if I receive a defective or wrong product?

Please contact us immediately. We will arrange an exchange or refund, all costs are at our expense.